Admissions & Consent — Patient Terms

• Your hospital is responsible for your care and is the custodian of your admission and consent records. It decides what information to ask for and how long to keep it. Your hospital’s own privacy, information-handling and complaints policies apply alongside these terms and our Privacy Policy.
• TheatreLink provides the secure software that collects your information and captures your consent on the hospital’s behalf. We are an operational tool — we are not your treating hospital or practitioner, we do not make clinical decisions, and we are not an electronic health record.
• Your doctors and the hospital remain responsible for your clinical care and for the information they give you about your procedure.

• You will receive a single-use link to your admissions booklet and/or consent form by SMS and email.
• Before you can view or enter any health information, you confirm two pieces of identity — usually your date of birth and postcode.
• The link is for you only and it expires after a short time. Section 9 sets out your responsibility to keep it secure.
• If your link stops working or you lose it, contact your hospital’s admissions team for a new one.

• Please give information that is accurate and complete (see section 9). Your hospital’s admissions team checks your details and may correct them at the time of admission.
• You can usually save your answers and come back to finish later, using the same link.
• If you do not provide the information requested, your hospital may not be able to complete your admission.

• Where your hospital uses online consent, you agree to review and sign your consent form electronically. An electronic signature made this way is legally valid under the Electronic Transactions Act 1999 (Cth) and equivalent state laws.
• Signing online is your choice. If you would prefer a paper form or an in-person process, tell your hospital’s admissions team and they will arrange it. You are not disadvantaged in your care by choosing paper.

Where your procedure or hospital policy needs a witness, the witness signs on the same device, straight after you. They are asked to type their name and add a signature. We keep a record that the signing happened on the same device used for your identity check, as evidence of the signing event.

• You can withdraw your consent at any time before your procedure. Your hospital’s admissions team is the first point of contact, or you can email us at privacy@theatrelink.com.au.
• If you have already signed, we keep the signed form as a record of what you agreed to at the time, and we add a clear, dated note that you have withdrawn. Withdrawing does not delete the earlier record, because the hospital may need it for your medical record.

How we collect, use, store, disclose and protect your information — including how we keep it secure, any overseas service providers we use, and how you can access or correct it — is set out in our Privacy Policy.

• Because your hospital is the custodian of your admission and consent records, the hospital is your first point of contact to access or correct that information. We will support the hospital’s response.
• Our Privacy Policy explains how to ask us for access or a correction, how to raise a privacy concern with us, and who else you can contact if you are not satisfied with our response.

When you use TheatreLink, you agree to:

• give information that is accurate, complete and true to the best of your knowledge, and tell your hospital if something changes;
• keep your link to yourself — do not forward, publish or share it, and tell your hospital’s admissions team straight away if you think someone else has used it;
• use the service only for your own admission and consent — or, if you are completing it for someone else as their parent, guardian, carer or partner, only for that person and only with their authority; and
• not misuse the service — for example by trying to reach information that is not yours, interfering with or disrupting the service, testing it for weaknesses, introducing malicious code, or copying, scraping, adapting or reverse-engineering it.

• TheatreLink — including the software, design, content, trade marks and logos — is owned by TheatreLink Pty Ltd or its licensors. We give you permission to use it to complete your own admission and consent, for as long as your link is valid. All other rights are reserved.
• You keep ownership of the information you enter. You give us permission to host, store and process it so that we can provide the service to you and to your hospital, as described in our Privacy Policy. Your hospital remains the custodian of your admission and consent records.

• We may suspend or end your access to your link if we reasonably believe it is being misused, that someone other than you is using it, or that we need to act to protect the security of the service or other people’s information, or to comply with the law. Except where we need to act immediately, we will tell you the reason.
• If your access is suspended or your link stops working, contact your hospital’s admissions team. Your hospital can arrange another way for you to complete your admission and consent, including on paper (see section 4). Your care is not affected.

• TheatreLink is an operational tool to help your hospital. We are not responsible for clinical decisions, which are made by your treating practitioners and hospital.
• We work to keep the service available and accurate, but we can’t guarantee it will always be uninterrupted or error-free.
• Nothing in these terms limits any rights you have under the Australian Consumer Law or other rights that cannot be excluded by law.

We may update these terms from time to time. The version you accept when you complete your booklet or consent applies to that submission. The current version is published at theatrelink.com.au.

• Your admission, consent, or medical records: your hospital’s admissions team (your first point of contact).
• TheatreLink privacy questions: privacy@theatrelink.com.au.

These Patient Terms are governed by the laws of the state or territory in which you are receiving treatment.